Crestcom Bullet Proof® Manager

January

Be the Coach They Need

Featuring Steve Farber

Learning Objectives

Develop a coaching mindset, apply a conversational framework, and use language techniques that lead to more effective conversations that drive desired outcomes.

This module transforms the ability to coach and develop employees.

Deliver Results the First Time

Featuring Andy Bounds

Learning Objectives

Break down information bottlenecks and minimize misunderstandings so that managers can effectively communicate assignments for better results.

This module gives managers tools to delegate effectively and empower and engage employees.

February

Take Charge of Talent Management

Featuring Kathleen Quinn Votaw

Learning Objectives

Build a network of talent with the skills needed now and in the future to become the employer of choice when candidates have options.

This module provides a framework that guides how managers recruit, interview, hire and retain a world-class workforce.

Mission: Inclusion

Featuring LaTonya Wilkins

Learning Objectives

Do you prioritize psychological safety and belonging as strategies to keep all employees engaged?



March

Mastering Negotiation

Role Play Simulation

Learning Objectives

Learn a comprehensive framework and effective techniques to use when involved in a negotiation. Everyone needs to negotiate something, especially managers

This module gives managers the opportunity to practice tactics and the art of negotiating.

Change How You Manage Change

Featuring L. Bonita Patterson

Learning Objectives

This module examines the leader’s role in the change process.

Discover ways to build trust and morale in order to implement change most effectively. Drive commitment to ensure the change sticks.

Learn tools to address the resistance we often get when implementing change.

April

Accelerate the Way You Innovate

Featuring Steve Shapiro

Learning Objectives

Gain a deeper understanding of innovation pitfalls and recognize the best areas to focus innovative efforts, saving time and resources.

This module provides managers with an essential framework to guide their innovation process and speed up innovative efforts to outpace the competition.

Strategic Storytelling to Influence and Inspire

Featuring Kelly Swanson

Learning Objectives

Learn the secret to inspiring action - storytelling. In business, stories can be used to build trust, champion a vision, motivate to action, and change behavior.

This module offers managers actionable insights into how to connect with their listeners, draw them into the story, and leave them transformed.

May

Leadership Presence

Featuring Sylvie di Giusto

Learning Objectives

Work on four areas to improve your leadership presence so you can get results faster, collaborate better, attract customers and employees, get considered for additional responsibilities, and so much more.

This module shows managers how to set themselves apart from the crowd – to build a personal brand that defines who they are and who they want to become.

Influence with Intention

Featuring Andy Bounds

Learning Objectives

Learn the best techniques to craft your communications to inspire action and ensure successful outcomes.

This module provides managers with techniques to get people to listen and take action, to overcome resistance to change and new ideas, and to align people towards a common goal.

June

Trust: The Leadership Differentiator

Featuring Sylvie di Giusto

Learning Objectives

Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure.

This module shows managers how to develop the 5 Trust Traits that build leadership credibility and provides a 3-step framework to rebuild trust.

Captivate Your Customer

Featuring Shep Hyken

Learning Objectives

Craft and execute a compelling customer service vision (using seven industry leading strategies) to influence your internal and external customer experience resulting in engaged employees and loyal customers that drive business results.

This module gives managers the opportunity to examine their customer service strategy, develop a clear understanding of the customers they serve, both internal and external, and identify barriers preventing their success.

July

Strategic Thinking for Future Success

Featuring Prof. Dr. Leif Erik Wollenweber

Learning Objectives

Embrace strategic thinking as an everyday approach to doing business with an eye toward generating the best possible business results tomorrow, using the opportunities presented today.

This module provides managers with tools and techniques to demonstrate the qualities of future based thinking and apply strategic thinking skills.

Dialing Into Emotional Intelligence

Featuring Ted Ma

Learning Objectives

Emotional intelligence is one of the strongest predictors of performance and the foundation from which influential leaders are built.

This module helps managers recognize and understand emotions, triggers, strength, challenges and personal motivators, as well as how well they control feelings and behaviors, adapt to changing circumstances, practice resilience and tenacity, and implement strategies for personal growth.

August

Ignite a Culture of Accountability

Featuring Steve Farber

Learning Objectives

Create a culture where employees are engaged, hold themselves and each other accountable, and visions become reality.

This module provides a framework for an accountability strategy and the best ways to increase accountability in the workplace.

Break Away From Bias

Featuring Dr. Tyrone Holmes

Learning Objectives

Unconscious biases are shortcuts the brain takes to preserve energy and make decisions quickly. Leaders who overcome the many pitfalls of unconscious biases have higher performing teams, stronger innovation, lower turnover, and an inclusive culture.

This module allows managers to identify appropriate strategies to mitigate unconscious bias.

September

Managing Personality Styles With Adaptive Leadership

Featuring Steve Shapiro

Learning Objectives

Understand the strengths and challenges of your own personality style and that of others. Learn how to lead each personality style to strengthen the team and create an inclusive culture.

This module gives managers the ability to quickly assess how to get the best out of others, shift perspective with challenging personality styles, and create a strengths-based team.

Stimulate Creative Perspective

Featuring Kyle Craig

Learning Objectives

Are you developing solutions to today’s problems that push beyond the status quo?

October

Communicate With Impact

Featuring Andy Bounds

Learning Objectives

Make your communications more memorable. Learn specific things to add to meetings, presentations or even delegations to sharpen the focus of your message.

Understand the process of memory and individual memory biases.

Shift: Into Mental Agility and Resilience

Featuring Thomas Frey

Learning Objectives

Are you prepared to tackle the challenges of today and the unforeseeable obstacles of the future?

November

The Focus Zone

Featuring Paul Weston

Learning Objectives

Lead your team from burnout to breakthrough with a fresh perspective to minimize distractions, maximize focus, and complete work without sacrificing quality.

Through this module, managers gain a better understanding of the cost of distractions in the workplace and implement strategies that fuel efficiency and maximize focus.

The Delegation Advantage: Multiply Your Impact

Featuring Marilyn Sherman

Learning Objectives

Maximize the impact of your leadership role through effective delegation. The best leaders accomplish great things by working through others.

This module provides managers with tools to overcome the barriers to delegation and presents a simple 5-step delegation process to motivate and empower their teams.

December

SYNC UP: The Conflict Mindset

Featuring Marilyn Sherman

Learning Objectives

Managed successfully, conflict can increase employee engagement and productivity, and even break down organizational silos. Effective leaders hold themselves accountable for managing conflict and do so in a way that leaves everyone feeling heard, honored, valued, and encouraged to contribute.

This module teaches the 4 Conflict Styles and allows managers to plan and practice a conflict situation.

Team Fusion

Featuring Tamara Ghandour

Learning Objectives

Have you experienced a team that was pure “magic”? Where everything worked seamlessly and produced pure brilliance? Do you have that “magic” now? How do you replicate that.

This module teaches managers a strategic approach to creating Team Fusion by aligning team synergy, individual strengths and key behaviors.